Marketing coaching / Money-back guarantee terms

Money-back guarantee terms

Coaching only works if you do the work between sessions. I'm confident enough in this program to put my fee on it: if you do the work and you're not getting value from it, you get your money back.

These terms are here to keep that promise fair for both of us. Most people never need to read past this paragraph.

1. What the guarantee is

1. If you have completed the first 5 sessions of the 10-week marketing coaching program and you genuinely feel you have not received value from it, I will refund every dollar you have paid for the program.
2. The program then ends. You keep everything you have created, including your worksheets and notes.

2. Who it applies to

1. You must have completed the first 5 sessions. Sessions rescheduled with at least 24 hours notice still count.
2. You must have sent back the onboarding questionnaire before Session 1.
3. You must have done, or genuinely attempted, the actions we agreed in Sessions 1 to 4, and be able to show what you did. Doing something different instead is not the same as doing the agreed action.
4. You must have given me the access, information and answers I asked for to do my part, such as logins to Google Analytics, Search Console or your website.
5. You must have told me during the sessions if something wasn't working for you. The first I hear of a problem shouldn't be the refund request.

3. What it does not cover

1. Results that need more time than 5 weeks to show. Search rankings, reviews and referrals build over months. The guarantee is about the value of the coaching, not a promise of a particular number of leads, sales or rankings by Week 5.
2. Things outside either of our control, such as Google, Meta or AI platform changes, market conditions, or decisions made by your staff, contractors or agency.
3. Advice that was not followed, was changed, or was implemented by someone else without checking with me first.
4. Separate consulting sessions, audits or done-for-you work, even if booked during the program.

4. How to claim

1. Email ask@pauldambra.com within 7 days of Session 5, with "Coaching guarantee" in the subject line.
2. Tell me briefly why the program hasn't been valuable and attach your action tracker or worksheets for Weeks 1 to 4.
3. We'll have a short call within 5 business days. If the conditions above are met, the refund is paid to your nominated account within 10 business days of that call.

5. The fine print

1. The guarantee applies once per business. Claims after the 7-day window are not accepted.
2. If you paid per session, the refund is the total of the sessions you have paid for. If you paid upfront, the refund is the full upfront amount.
3. These terms form part of your coaching agreement. Nothing in them limits your rights under the Australian Consumer Law.