When I audit an accountant, bookkeeper, coach or B2B service company, the same problems turn up again and again. Most owners don't know they're there.
Ads paying for the wrong searches. Job seekers, students, "free" advice and services you don't offer, all charged to your account.
No conversion tracking. Nobody can say which calls or enquiries came from which dollar of spend.
Reports that count activity, not enquiries. Rankings, impressions and clicks, but never the number of enquiries.
A website that sounds like everyone else. The same promises as every other company, and no proof of real results.
A Google Business Profile left half finished. Wrong categories, few photos and no routine for collecting reviews.
A website that doesn't work on a phone. Slow, no tap-to-call, and stock photos instead of your own team.
Accounts in someone else's name. The domain, website or ad account belongs to the agency, not the business.